Terms & Conditions

1. Introduction

A. The purpose of this document is to set out the expectations of those who enter into a contractual relationship with Andrew Stephens Psychologist, trading as Endeavour Psychologial Consulting Ltd.

 

2. Definitions

A. ‘Client’, ‘the organisation’, ‘you’, and any other nouns/pronouns indicating this entity shall mean the individual or company who has engaged the services of the company named in (B) unless otherwise explicitly stated
B. ‘Endeavour Psychological Consulting Ltd’, ‘we’, ‘us’, and any other nouns/pronouns indicating this entity in shall mean Endeavour Psychological Consulting Ltd unless otherwise explicitly stated.
C. ‘Practitioner,’ ‘contractor,’ ‘psychologist,’ ‘consultant,’ ‘clinician,’ and their synonyms shall mean the individual or group of individuals who will be delivering the sessions for the client on our behalf.
D. ‘Services’, ‘sessions’, ‘work’, ‘phases of engagement’ and ‘engagements’ shall mean all tasks, duties, and services to be performed by us or the client.
E. The terms ‘in-person’, ‘on-site’, and their synonyms refer to sessions where we are expected to physically attend any venue for the purposes of delivery of service. The term ‘online’, ‘virtual’, ‘remote’, or any other synonym refers to sessions conducted without us physically present at a venue. The term ‘hybrid’, ‘dual-delivery’, or any other synonym refers to a delivery method which includes ‘in-person’ and ‘online’ modalities.
F. Unless otherwise specified, the conditions herein are universal to all services delivered by us. Specific differences may be applied for variations such as ‘in-person’ or ‘online’ sessions.
G. ‘Payment’, ‘day rate’, and ‘hourly rate’ shall mean monies owed by the client to Endeavour Psychological Consulting Ltd following services delivered.
H. ‘Behaviours’ and ‘ideology’ shall mean any actions, events, positions, and/or philosophies; intentional or otherwise that you engage in. The term action includes both active and passive actions, as well as actions by omission and acts of inaction.
I. The terms ‘psychological report’, ‘report’, ‘record of consultation’, ‘record of involvement’, ‘written feedback’, and/or any other reasonable synonym refers to any written work to be completed.
J. The words ‘product’, ‘produce’, ‘content’, ‘output’, ‘material’, and their synonyms refer to anything created as part of sessions where we have been engaged. This refers to physically product material as well as digital/intellectual property.
K. Any words importing gender refer to all genders.
L. Any words importing a single shall also include plural and vice versa.
M. Communications ‘in writing’ include letter and email, but not fax.
N. Where ‘including’ or any derivative thereof is used, this shall mean ‘including, but not limited to’. 

 

3. Payment and Cancellation 

A. For invoices issued after delivery of service, please settle within 30 days of the date of invoice using a method of payment as stipulated on the invoice (e.g., credit card, PayPal, direct debit, or direct bank transfer). 

B. Non-Payment: In the event of non-payment within specified times, a subsequent invoice may be issued with a 15% surcharge. This may continue every 30 days until the balance has been settled. Where sessions are cancelled due to ‘non-payment’ within required timeframes the outstanding amount will still be due to be settled by you. We reserve the right to engage the services of debt collection agencies in the event of non-payment. 

C. Cancellations: Cancellations with less than 48 hours’ notice will incur a charge of 50% of the full cost of the session. Cancellations with less than 24 hours’ notice or non-attendance will incur 100% of the full cost of the session. Non-attendance is registered once 25% of the session time has expired and no contact has been made. 

 

4. Termination of Service

A. Endeavour Psychological Consulting Ltd reserves the right to terminate their engagement with the client by way of writing. The reasons for this can include behaviours deemed by us to be offensive, unethical, immoral, or otherwise unbecoming of the standards and values by which we stand.

B. All terminations are immediate unless a notice period is otherwise granted. This will be issued in writing with notice of termination.

C. Following all termination, final notices will be issued. These include any reports not yet completed as well as intention of how any outstanding financial matters will be expected to be settled.

D. Where services have been terminated it does not stand that Endeavour Psychological Consulting Ltd will refund monies paid for services.

E. Where monies have been refunded following a termination, this does not serve as a precedent for monies to be refunded in future terminations and vice versa.

F. Where monies have been refunded to one organisation for any reason it does not stand that monies will be returned to another organisation for the same or similar reasons and vice versa.

G. Endeavour Psychological Consulting Ltd takes no responsibility for any losses, financial or otherwise, resulting from or relating to termination of service. 

 

5. Data and Privacy

A. We currently collect and process the following information:

I. Personal identifiers, contact details and characteristics (e.g., your name and contact details) 

II. General administration (e.g., dates and times of your appointments)

III. Financial records (e.g., records of invoices sent to you, payments received, and your payment details)

IV. Familial relationships (e.g., emergency contact details)

V. Sensitive information (e.g., information about your health and wellbeing)

VI. Notification data

B. The personal information we process is provided to us directly by you, or by third-parties from whom you have authorised us to collect information (e.g., friends, relatives, employers, or educational institutions), for the purposes of:

I. undertaking psychological assessment and formulating recommendations;

II. providing therapeutic, consultation, or professional supervisory services;
III. complying with our regulatory obligations to maintain accurate records of the psychological services we provide; and
IV. billing and complying with my taxation obligations.

C. We may share this information with:

I. Organisations providing the electronic communication services through which we communicate with you (e.g., Microsoft, Egress, WhatsApp);

II. Organisations providing billing and financial management services (e.g., PayPal); and 

III. Third-parties who have engaged us to provide services to you (e.g., insurance companies or third-party clinics).

D. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

I. Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@andrewstephenspsychologist.com.

II. We have a contractual obligation (e.g., it is necessary in order to provide the services you have contracted us to provide).

III. We have a legal obligation (e.g., to comply with my legal obligations).

E. How we store your personal information:

I. Your information is securely stored in the Microsoft Office 365 secure cloud-based storage system and the secure online storage systems of third-party organisations with whom we must share select information (e.g., your contact and billing details) in order to provide services to you (e.g., PayPal, FreeAgent, Pearson Clinical UK).

II. We keep your personal information for as long as is necessary to provide the services you have contracted us to provide (e.g., therapeutic, assessment or consultative services), and after that we will typically retain information for a period of seven years in accordance with insurance obligations. We will then dispose your information by securely deleting it from the cloud-based storage system.

F. Under data protection law, you have rights including:

I. Your right of access - You have the right to ask us for copies of your personal information. 

II. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

III. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

IV. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

V. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

VI. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

VII. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

VIII. Please contact us at info@andrewstephenspsychologist.com if you wish to make a request. 

G. How to complain:

I. If you have any concerns about our use of your personal information, you can make a complaint to us at info@andrewstephenspsychologist.com.

II. You can also complain to the ICO if you are unhappy with how we have used your data. 
 
You can contact the ICO at: 
 
Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 
 
Helpline number: 0303 123 1113 
ICO website: https://www.ico.org.uk 

 

6. Complaints

A. We understand that disagreements can occur. It is our expectation that in the first instance disagreements or complaints are raised directly with the practitioner who is delivering the session. We ask that this is done in writing to info@andrewstephenspsychologist.com. We endeavour to respond to all complaints within one calendar month of receipt.

B. We believe in the importance of collaborative practice. If you are not satisfied with our response to your complaint, please let us know and we will try our best to rectify the situation.

C. Our practitioners with protected titles are registered with the Health and Care Professions Council (HCPC). If, after our response to your complaint you’re still not satisfied, please refer to https://www.hcpc-uk.org/concerns/raising-concerns/ for next steps. 

 

7. Limitations of Liability

A. Endeavour Psychological Consulting Ltd does not take responsibility for actions or behaviours made by the client, or the client’s employees, either directly or indirectly as a result of the session delivered by a practitioner for or on behalf of us. 

 

8. Intellectual Property

A. Endeavour Psychological Consulting Ltd retains ownership of all materials produce during phases of engagement with our organisation. Exceptions occur when we give in writing details of any intellectual property not held under our ownership. Intellectual property includes but is not limited to training materials, any multimedia (e.g., photos, videos, audio) in any formats, and consumables.

B. Limitations of this condition are where Endeavour Psychological Consulting Ltd uses intellectual property under the ownership of a different entity. This will always be appropriately licenced (where applicable), cited, or referenced. 

 

9. Law and Jurisdiction

A. Any contract between us and our clients is governed by and must be interpreted by English law and as such will be subject to the non-exclusive jurisdiction of the English courts.